We are committed to protecting your personal security and privacy, and we appreciate your trust that we will do so. By collecting such information at our website we strongly believe that we can significantly improve our level of customer service and make your future visits to our website more worthwhile.
Information we collect
We collect information (such as your name, email address, phone number and credit card number) that you provide when you register to listen to music on the Concert Vault, place an order at either Wolfgang's Vault or the Concert Vault, save your information with us or participate in a promotion or survey. We also maintain a record of your music preferences, product interests and your purchases from our website.
We have implemented Google Analytics' Demographics and Interests cookies, which we use to analyze the interests of people who visit Concert Vault. We use this information to make both the types of articles we publish and the types of advertising we serve more relevant to our visitors' interests. You can prevent us from collecting this information through Google Analytics' free opt-out browser add-on.
How we use your information
In the Concert Vault we use your information to support the personalized services the Concert Vault offers - for example, keeping a list of your favorite concerts, and rating individual concerts. We also use your email address to keep you informed of new additions to the Concert Vault.
When you make an online purchase from either the Concert Vault or Wolfgang's Vault, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, promotions and additions to our websites.
You can be removed from our email list by following the directions on any email that we send to you, or by clicking on the "MY ACCOUNT" link at the top of any page on our website. Please note that it may take up to 72 hours to remove you from our list.
Sharing your information
We do not rent or sell any information about our customers to any other marketers. We do however provide limited customer information to other companies who we employ to perform some functions on our behalf. Examples include processing credit card payments, delivering packages, sending postal mail and e-mail, and analyzing data. These companies have access to personal information needed to perform their functions, but have agreed not to use it for other purposes.
In order to make sure that artists receive applicable royalties, the Concert Vault identifies and counts the songs you and all listeners have accessed. We use this data to report and pay royalties, and for internal analysis. We do not share your personal usage data with any third parties.
If you have elected to receive newsletters or promotional or marketing correspondence from the Concert Vault or any of our affiliated sites, and later decide that you no longer wish to receive such correspondence from us in the future, you may opt-out from further receipt by following the opt-out instructions provided in such correspondence.
Security / Safe Shopping Guarantee
Protecting the safety of your credit card information is important to us. Ordering from our site is as secure as ordering via a catalog or using your credit card at your favorite restaurant. When you shop from trusted online merchants like us your online experience should be worry free.
We use SSL (Secure Socket Layering) 128 bit encryption, the gold standard in Internet encryption technology, to protect your information as it travels over the Internet.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, we will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at this site while using our secure server.
If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
Questions regarding this Policy should be directed to firstname.lastname@example.org. We may also be contacted directly at the following address:
Attn: Privacy Officer
350 7th Ave, Suite 500
New York, NY 10001